• +61 3 9890 1392

Privacy Policy


This document outlines the Privacy Policy for the wholesale Erstwilder online portal, www.erstwilderwholesale.com. Erstwilder is committed to providing you with the best possible customer service experience and takes the protection and privacy of your personal information very seriously.

When using the Erstwilder wholesale portal we collect personal information provided by you which may include your name, address, email address, username and password. When you browse our portal we also automatically receive your computer’s internet protocol (IP) address in order to help us better identify your location and provide relevant information. With your permission, we may send you emails about new releases, special offers, company updates and other notices. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. To withdraw consent or be removed from our database please contact us at wholsale@erstwilder.com.

All personal data provided to us by you is stored safely on a secure server behind a firewall.

For each website visitor, we collect a variety of anonymous identifiers (non-personally identifiable information) including browser type, version and language, operating system, pages viewed, access times, referring website address. In addition, Google Analytics and Google Analytics Advertising Features have been enabled which gather additional non-identifiable information. This information is collected to enable us to gauge visitor traffic and trends and deliver personalised content to you based on interests or location when on our website, via email or through online advertising. From time to time, we may use customer information for new, unanticipated uses which have not been previously disclosed in our privacy notice.

Erstwilder occasionally works alongside external service providers to deliver ensure a great customer experience. Third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Outside of such instances we do not disclose your personal information to any third-party unless we are required to by law.

A cookie is a small amount of data, which is sent to your browser from a website and stored on your device. Every device that accesses our website is assigned a different cookie by us. Cookies are used to recognize your device and provide you with a more personalized experience. We also use cookies to serve customised ads from Google. You may be able to opt out of customized ads by visiting the Ads Preferences Manager, and the Google Analytics Opt-out Browser Add-on. If you use our website without opting out, this means that you understand and agree to data collection for the purpose of providing you with remarketing ads.

Some links contained within our website may direct you to external websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We reserve the right to modify this privacy policy as required. Changes and clarifications will take effect immediately upon their posting on the website.